Refund and Returns Policy
Refund & Returns Policy of Trip Andaaz
Effective Date: July 1, 2026
Nature of Services
Trip Andaaz provides travel and tourism services, including:
- Tour packages
- Hotel bookings
- Transport arrangements
- Customized itineraries
- Group tours
- Destination travel services
As these are service-based offerings and not physical goods, traditional product returns do not apply. Refund eligibility depends on cancellation timelines, service status, and vendor policies.
Booking Confirmation & Payment
A booking is confirmed only after:
- Submission of required traveler details
- Confirmation of itinerary/services
- Receipt of advance or full payment
Once bookings are confirmed with hotels, transport providers, or third-party vendors, cancellation and refund terms become applicable.
Cancellation by Customer
through official communication channels.
Refund eligibility depends on:
- Cancellation date
- Type of package or service
- Vendor cancellation rules
- Seasonal or promotional conditions
Typical cancellation terms may include:
- 30+ days before departure: Eligible for partial or full refund, subject to processing fees
- 15–30 days before departure: Partial refund may apply
- 7–14 days before departure: Limited refund eligibility
- Less than 7 days before departure: Usually non-refundable
Final refund amounts depend on vendor deductions, service commitments, and operational expenses already incurred.
Non-Refundable Services
Certain services are strictly non-refundable, including but not limited to:
- Last-minute bookings
- Promotional or discounted packages
- Peak-season travel bookings
- Special event or festival bookings
- Certain hotel or transport reservations
- Customized packages with prepaid commitments
Such conditions will be communicated during booking wherever applicable.
Modifications & Rescheduling
Requests for itinerary changes, travel date modifications, or rescheduling are subject to:
- Availability
- Vendor approval
- Additional charges
Trip Andaaz will make reasonable efforts to accommodate changes; however, modifications cannot be guaranteed.
Additional costs arising from rescheduling must be borne by the customer.
Cancellation by Trip Andaaz
Trip Andaaz reserves the right to cancel, modify, or reschedule bookings due to circumstances beyond reasonable control, including:
- Natural disasters
- Weather disruptions
- Political instability
- Government restrictions
- Operational limitations
- Force majeure events
In such cases, Trip Andaaz may offer:
- Rescheduling options
- Travel credits
- Alternative arrangements
- Partial or full refund (subject to recoverable vendor costs)
Refund decisions will depend on third-party supplier terms and actual recoverable amounts.
No-Show Policy
If a traveler fails to report for the booked service without prior notice, it will be treated as a No-Show.
In no-show cases:
- No refund will be issued
- Unused services cannot be carried forward
- Rescheduling may not be possible
This applies to hotels, transport, tours, and associated services.
Refund Processing Timeline
Approved refunds will be processed using the original payment method wherever possible.
Typical refund processing timelines:
- Domestic payments: 7–14 business days
- International payments (if applicable): 14–30 business days
Refund delays caused by banks, payment gateways, or third-party vendors are beyond Trip Andaaz’s direct control.
Service Complaints & Resolution
Customer satisfaction is important to us.
If you experience service-related issues during your trip, we strongly encourage immediate reporting so our team can attempt resolution in real time.
Eligible complaints may include:
- Major service delivery failures
- Confirmed booking issues caused by operational errors
- Significant itinerary deviations caused by Trip Andaaz
Refunds or compensations for service issues are reviewed on a case-by-case basis.
Third-Party Service Providers
Trip Andaaz works with third-party providers such as:
- Hotels
- Transport operators
- Tour vendors
- Local activity partners
Refunds for services delivered by these providers remain subject to their policies and contractual terms.
Trip Andaaz acts as a travel facilitator and cannot guarantee refunds where vendors deny reimbursement.
